Your satisfaction is important to us. If you would like to return an item, please contact us at:
What is your return policy?
· We accept items in brand new, un-used condition. We reserve the right to reject your return claim if the item doesn’t adhere to any of these conditions.
· You have 30 calendar days from the day you receive your shipment to start your return. Once a return is requested, all return items must be shipped back to us within 7 days. Your refund will be credited to the same payment method used to make the purchase.
· Please note: All customers are responsible for paying for shipping costs associated with returns.
· No return on final sale items. No exceptions.
Mobile Notary Ally, LLC dba Notary Ally reserves the right to refuse a return for any reason at our discretion. This includes, but is not limited to, items that do not comply with our return policy (used, outside the 30-day period, etc.)
How do I start a return?
Contact us at firstname.lastname@example.org
Do I have to pay for my return?
Once your return is verified, you will be entitled to receive a refund.
All customers are responsible for paying for shipping costs associated with returns. A return label may be provided by Notary Ally, upon request. You will be refunded the difference.
What should I do if I received an incorrect or damaged item?
Please contact us at email@example.com for any issues with an order. Someone from our customer care team will respond with a solution shortly. In your form, please include your name, order number, and a short description of the problem.
How long does it take to process my return?
Please allow 5 business days for your returns to be processed once received at our facility. Once they are processed, you will receive an email notification regarding your refund.
Which items are final sale?
All custom items are final sale and not eligible for returns. No exceptions. Other items shown as “Final Sale” in the product description, are not eligible for return.
Shipping is a final sale item. It is a fixed cost and not eligible for refund.
Can I get a refund if my custom order takes too long?
No, there are no guarantees on the production time for custom orders. The production of your custom order starts after we receive your approval of the mockup. Designs are confirmed automatically if no reply is received within 7 days. Production time will not exceed 3 months.
The production time for custom devices is not exact as some designs/quantities might take longer than others. A delay in production time will not justify a refund.
Do you accept order exchanges?
Please contact us at firstname.lastname@example.org to see if an exchange is possible.
Do you honor price adjustments?
If an item goes on sale within 3 days of your purchase, we will honor the sale price upon request. Please contact us at email@example.com for any price adjustments inquiries. We will refund the difference to the original form of payment as long as the request is received within 5 days of the date of purchase. Please allow 3-5 business days for the refund to appear on your bank statement. Please note that refund times are dictated by the card issuers and are outside our control.
Last Updated: April 3, 2022